Privacy Policy
How Ridge Condos processes personal data under Ghana’s Data Protection Act, 2012 (Act 843)
Effective date: 1 August 2026 · Website: https://ridgecondos.com.gh
This policy describes our practices for the website, enquiries and stays. It is written to align with the Data Protection Act, 2012 (Act 843) and guidance of the Data Protection Commission (DPC) of Ghana. It is not a substitute for formal legal advice. Ridge Condos should maintain any required registration with the DPC as a data controller.
1. Data Controller
The data controller responsible for personal data described in this policy is:
Ridge Condos
No. 1 Kwabena Sarpong Drive, Kumasi, Ghana
Email: reservations@ridgecondos.com.gh
Phone: +233 (0)591 585979
Where we use service providers (hosting, booking engine, analytics, email), they process data on our instructions as processors or equivalent service providers.
2. Personal Data We Collect
Depending on how you interact with us, we may process:
- Identity & contact data — name, email address, phone number, organisation (if provided)
- Reservation data — stay dates, room or apartment type, guest counts, special requests, booking references
- Payment-related data — limited billing references as required to complete a booking (card data is typically handled by the payment/booking provider, not stored in full on our marketing site)
- Communication data — messages sent via contact forms, email or phone
- Technical data — IP address, browser type, device type, pages visited, approximate location derived from IP
- Marketing attribution data — campaign tags such as UTM parameters, and similar click identifiers when present in links you use
We do not intentionally collect special-category sensitive data through the public website. Please do not submit health or other sensitive details unless we have asked for them for a specific stay need.
3. Purposes of Processing
We process personal data to:
- Respond to enquiries and provide customer service
- Create, manage and fulfil reservations and stays
- Operate, secure and improve the website
- Measure the performance of marketing and direct-booking campaigns
- Meet accounting, tax, security and legal obligations
- Protect our guests, staff, property and legitimate business interests
4. Legal Bases (Act 843 Alignment)
We process personal data only where a lawful ground applies. In practice this includes:
- Contract — processing needed to take steps at your request before a stay or to perform a booking contract
- Consent — where you clearly agree (for example, optional marketing emails, non-essential cookies where consent is required)
- Legal obligation — where the law requires retention or disclosure
- Legitimate interests — such as securing our website, improving services, and understanding how guests find us, balanced against your rights and freedoms
Where consent is the basis, you may withdraw it without affecting the lawfulness of processing before withdrawal.
5. Who We Share Data With
We do not sell personal data. We may share data with:
- Booking / property systems — e.g. our hotel booking engine and property management providers (including IPMS247 / eZee-related systems) to process reservations
- IT and website providers — hosting, security, email delivery and maintenance providers
- Analytics providers — e.g. Google Analytics / Google Tag Manager when enabled, to understand site usage
- Professional advisers and authorities — where required by law, regulation or legitimate legal claims
These parties may only use personal data for the purposes we specify or as required by law.
6. International Transfers
Some providers (for example cloud hosting or analytics) may process data on servers outside Ghana. Where that occurs, we take reasonable steps appropriate to the risk, including using reputable providers and contractual protections where available, so that personal data continues to be protected in line with Act 843 expectations.
7. Cookies and Similar Technologies
Our website may use:
- Essential cookies — required for security, load balancing or basic site function
- Analytics cookies — to understand traffic and improve the site
- Preference / attribution cookies — for example first-touch campaign cookies that help us understand which marketing led to an enquiry or book click
You can control cookies through your browser settings. Blocking some cookies may affect site features. Where a consent banner is deployed, non-essential cookies will follow that choice.
8. How Long We Keep Data
- General website enquiries — typically up to 24 months after the last meaningful contact, unless a longer period is needed for an ongoing matter
- Reservation and stay records — for the period required for operations, accounting, tax and dispute handling (often several years; exact periods follow our internal retention schedule and applicable law)
- Analytics logs — according to the analytics tool settings (for example GA4 event retention as configured in our analytics property)
- Marketing attribution cookies — typically up to 90 days unless renewed by a new campaign visit
We delete or anonymise personal data when it is no longer needed for the purposes above.
9. Security
We apply reasonable technical and organisational measures appropriate to the risk, including HTTPS on the website, restricted staff access to guest information, and use of reputable processors. No method of transmission or storage is completely secure; please use strong unique passwords on any accounts and avoid sending unnecessary sensitive data by email.
10. Your Rights Under Act 843
Subject to the Act and any lawful exceptions, you may have the right to:
- Be informed about how your personal data is processed
- Access personal data we hold about you
- Request correction of inaccurate data
- Request deletion or restriction in appropriate cases
- Object to certain processing
- Withdraw consent where processing is based on consent — see “Withdrawing Consent” below
To exercise these rights, contact us at reservations@ridgecondos.com.gh with enough detail to identify you and your request. We may need to verify your identity before responding.
10A. Withdrawing Consent
Where we process your personal data on the basis of consent, you have the right to withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent. It also does not affect processing that relies on another lawful basis (for example, performing a booking contract or meeting a legal obligation).
How to withdraw consent:
- Email reservations@ridgecondos.com.gh with the subject line “Withdraw consent” and enough detail for us to identify your request (e.g. the email address you used)
- Call +233 (0)591 585979 and ask for your consent preferences to be updated
- For cookies: change your browser settings and, where we provide a cookie banner or preference tool, update your choices there
- For marketing emails (if any): use the unsubscribe link in the message where provided
We will action withdrawal requests without undue delay. Some site features that depend on optional cookies may not work fully after you withdraw cookie consent.
11. Complaints
If you have a concern, please contact us first so we can try to resolve it. You may also lodge a complaint with the Data Protection Commission of Ghana: https://dataprotection.org.gh/
12. Children
Our website and booking services are aimed at adults making arrangements for stays. We do not knowingly collect personal data from children through the public website for marketing purposes. If you believe a child has provided personal data, contact us and we will take appropriate steps.
13. Changes to This Policy
We may update this policy from time to time. The effective date at the top will change when we do. Significant changes may be highlighted on the website or by other appropriate notice.
14. Contact
Ridge Condos
No. 1 Kwabena Sarpong Drive, Kumasi, Ghana
reservations@ridgecondos.com.gh · +233 (0)591 585979
Operational checklist for management: (1) Register with the Data Protection Commission if required as a data controller. (2) Keep a simple record of processing activities. (3) Align booking-engine and analytics vendors with this notice.
